Booking Policy | Payment Policy | Cancellations | Forwarding | Booking Form | Privacy Policy | Travel Kit List
Booking Policy
To book an eco holiday or an experiential learning program with Ecomantra, please download our booking form here
You can fill in this form in detail and mail it us. Bookings can be made on receipt of payment for your eco holiday or experiential learning program
Payment Policy
Payments need to be made ideally 50% of the amount for confirmation and balance 50% minimum 2 weeks before your date of booking
Payments can be made by any one method:
- Courier your cheque in the name of "Ecomantra Nature Adventures Pvt. Ltd"
to our address mentioned below:-
19, Rajasthan Technical Centre
Patanwala estate, Opp Shreyas Theatre
LBS road, Ghatkopar (W), Mumbai – 400 086 - Deposit your payment or do an online transfer in our Bank A/c
HDFC Bank Ltd, LBS road, Opp Shreyas theatre, Ghatkopar (W), Mumbai -400086
IFSC / RTGS / NEFT Code: HDFC0000406
Current A/c No: 04062020001220 - Our collections person can visit your address for collection of your payment.
Cancellations
50% cancellation charge applicable if less than 3 weeks notice is given. Minimum 15% cancellation charges, if more than 4 weeks notice is given. No refund in case of cancellation 1 week or less notice in advance.
Forwarding
| Notice Before
Holiday or Program |
More than 4 weeks | 3 to 4 weeks | 2 to 3 weeks | 1 to 2 weeks | Less than 1 week |
| Forwarding Charges | 15% | 30% | 40% | 50% | Cannot be forward 100% charges apply |
Booking Form
Download our booking form.
Privacy Policy
Ecomantra and its related parties are committed to protecting your personal information that you share with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. Any questions you have about our Privacy Policy, or the information contained herein can be directed to privacy@ecomantra.com
We collect the following personal information in the course of offering services or providing services to you: Age, Name, Address, Phone Number, e-mail address, Credit Card details (if required for payment), Evaluations (feedback), you provide us, trip destination information, credit card information etc. The collection of this information is done to allow us to provide services to you as requested. We also use this information to: register you to receive newsletters, answer your request for further information about our trips, make a booking, provide you with information about the Company and/or our services. Furthermore, the personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services
- Inform you about our products and services, or those of our partners that we believe may be of interest to you
- Provide ongoing service
- Comply with the law
- Conduct after sales marketing
We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. On occasion, we will inform you of such services and benefits via direct marketing. Direct marketing material would be delivered to you by mail, telephone, or electronic means to advise you of these services. Previously supplied personal information may be used to contact you to provide you with this information.
Personal information is not collected unless provided to us. This means you can visit and browse our website without having to provide any personal information to the Company
At Ecomantra, we obtain consent by:
- Written permission via email
- Verbal permission with a dated notation in your customer file along with the initials staff that recorded the information
- Third party consent (i.e. from your travel agent)
Protection of Personal Information:
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
Your Personal Information is shared with Third Party Partners and Suppliers and Affiliated Companies with Ecomantra.
Ecomantra will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, and credit card processing entities etc,) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested.
Please be assured that Ecomantra and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business.
We will acquire personal information such as your name and email address if you subscribe to our electronic newsletter, partake in any surveys or on-line promotions. We do not send unsolicited email.
By using our product and services and by visiting our website you consent to the collection, use, retention and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent with respect to any or all uses or disclosures of your personal information at any time (subject to legal or contractual restrictions) by sending written instructions (an Opt Out Notice).
Read the entire Privacy Policy
Travel Kit List
- Personal toiletries and towels / hand napkins
- Extra change of clothes
- Lock and Key for Lockers
- Lock and key for your bags
- Torch with extra battery cells
- Sun cap, sun glasses and sun screen
- Trek shoes
- Floater sandals if possible for water sports
- Light synthetic shorts for eco adventures
- Full sleeve T-shirts preferred
- Avoid jeans and salwar khameez during eco adventures
- Avoid jewellery and expensive watches
- Windcheater / raincoat in the monsoon
- Adequate woollens / thermals in winter
- A small haversack to carry daily needs
- A refillable water bottle
- Lots of Enthusiasm!
